Sales and Refunds

1. Scope of application

The present general conditions of sale apply to all sales concluded between the IPRASENSE website and its customers worldwide. By placing an order on our website, you accept these terms and conditions without reservation.

2. Products and information

We strive to provide accurate and complete information about our products, including their description, features, prices and availability. However, please note that product images may differ slightly from the actual product due to variations in color or monitor configuration.

3.1 Prices and Payment – (Online Shop)

Product prices are quoted in [currency] and include all applicable taxes. Shipping charges will be calculated and added to the total order amount during the checkout process. We accept payment by [accepted payment methods]. Payment must be made in full at the time of ordering.

3.2 Prices and payment terms (Purchases with a sales representative)

Product prices are quoted in [currency] and are subject to mutually agreed upon payment terms. Payment terms, such as due dates, accepted payment methods and any credit terms, shall be set forth in a separate commercial agreement or in special terms negotiated between the two parties.

4.1 Orders and delivery (Online Shop)

To place an order, you must follow the steps indicated on our website. Once the order is placed, you will receive a confirmation by e-mail including the details of your order. We are committed to delivering the products to you as soon as possible, but please note that delivery times may vary depending on your geographical location and logistical constraints.

4.2 Orders and delivery (Purchases with a sales representative)

Orders must be placed in accordance with the procedures agreed upon by the parties, such as using an online ordering system, e-mail or other means of communication as defined in the commercial agreement. Specific details regarding delivery times, delivery charges and shipping arrangements must be agreed upon on a case-by-case basis.

5. Customs duties and local taxes

If you are ordering from a country other than the one in which we are based, you are responsible for any customs duties, local taxes and other additional charges that may be associated with your order. Please check with your local customs authorities for specific information on these charges.

6. Returns and Refunds

If you are not satisfied with your order, you may request a return within 15 days of receiving the products. The returned products must be in their original condition and accompanied by all their accessories. We will refund the amount of your order, minus shipping costs, within 15 days of receiving the returned products.

7.1 Liability (Online Shop)

We strive to ensure that our products meet the highest quality standards. However, we cannot be held liable for consequential damages, abuse or misuse of the products.

7.2 Liability and warranties (Purchases with a salesperson)

We are committed to providing products that meet the highest quality standards. Any claims regarding defects in workmanship or conformity must be reported within the time frame agreed upon by the parties, and the terms of warranty and claim handling must be specified in the commercial agreement.

8. Intellectual property

All content on our website, including images, text, logos and trademarks, is protected by intellectual property rights. You are not allowed to reproduce, modify, distribute or use these contents without our prior written permission.

9. Privacy

We respect the confidentiality of your business information and are committed to protecting it in accordance with our privacy policy. We will not disclose your information to third parties without your consent, except as necessary to fulfill the order or as required by law.

10. Termination

The terms of termination of business agreements between the parties shall be set forth in a separate agreement or in special negotiated terms. The reasons and procedures for termination must be clearly specified, including provisions for outstanding orders, outstanding payments and product returns.